Frequently Asked Questions
Everything you need to know about your VOCLA shopping experience.
How long does shipping take and what are the costs?
We offer various shipping options depending on your location. Standard domestic delivery typically takes 3-5 business days, while express options are available at checkout. Shipping costs are calculated based on the weight of your order and the destination.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return unworn items with original tags attached within 30 days of delivery for a full refund or exchange. Please note that for hygiene reasons, certain items like underwear may have restricted return conditions.
How do I know which size will fit me best?
Each product page features a detailed size guide specific to the brand. As we curate collections from international designers, we recommend checking your measurements against our charts to ensure the perfect fit.
Which payment methods do you accept?
VOCLA accepts all major credit and debit cards, including Visa, Mastercard, and American Express. We also support secure checkout via PayPal, Apple Pay, and Google Pay for your convenience.
Can I track my order once it has been shipped?
Yes, absolutely. Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey to your doorstep.
Are the products sold on VOCLA authentic?
Every item sold on VOCLA is 100% authentic. We work directly with reputable global fashion brands and authorized distributors to guarantee the quality and legitimacy of our entire collection.